Recording a Call

Start a Call

1. Add the Twilio Client element to the page

2. Add the call button

3. Select the button > Click Start/edit workflow

4. Element actions > Start Call a Twilio Client

Start outgoing call action

Start Recording Action

There are multiple ways to implement this action:

• Automated: Using the Call Status is Open element event with the Create a Call recording action to start the call recording once the call is answered.

• Manual: You can add a recording button to the UI, and trigger the Create a Call recording action when it's clicked. Make sure that this button will be only clickable when the call status is open.