# Receiving Calls

{% hint style="warning" %}
Make sure to upgrade to the latest plugin version
{% endhint %}

## Twilio configuration

1. Go to your Twilio **Console**
2. Select the Twilio **Studio** Product > Flows
3. Create a **Flow** and give it a name (ex Incoming calls)
4. From the **Widget Library** under the Voice section, Drag and drop "**Connect Call To**"<br>

   <figure><img src="/files/MKBcYasY5CkvyXyXHJlh" alt=""><figcaption></figcaption></figure>
5. Under the widget **Config** > Connect Call To > From the dropdown Select "**Client User**" > then type "**the\_user\_id**". Make sure the user id matches your bubble Agent Identifier.
6.

```
<div align="center"><figure><img src="/files/KovIyM57eOMyMttSbbtE" alt="twilio-voice-bubble-client"><figcaption><p>This is the Bubble element properties in the Bubble editor</p></figcaption></figure></div>
```

7. **Connect** the "Incoming Call" trigger **to** the "Connect Caller To" widget
8. Go to Phone Numbers > Manage > Active Number > Select your Twilio number > **Call Comes In** dropdown **Select** Studio **Flow** > **Select** The **flow** you have created in Step 3 (ex Incoming Calls)

## Bubble app implementation

1. Go back to your Bubble **App** > **Workflows** > Click add an **event** > Twilio Client **Incoming Call** > Show Popup

![bubble app workflows](/files/DYvZmDLlT6XTSZuzeyKV)

2\. Add the UI elements needed: popup, text, and buttons **elements** (ex. show incoming number, accept, disconnect, ignore, reject buttons)

<figure><img src="/files/Fdkz8VUC7bRQjnCCmiKm" alt=""><figcaption></figcaption></figure>

3\. **Add actions** to the incoming call popup buttons (accept, reject, ignore, disconnect)

## Auto Reject Incoming calls

* This feature can be enabled or disabled on the client element. When enabled, the client will automatically reject incoming calls if the user is busy with another call.

<figure><img src="/files/7sEEs5O3HYrNkDIibwXd" alt=""><figcaption></figcaption></figure>

* The "Auto Rejected Call" event will trigger when a call is auto rejected. This can be useful if you want to alert the user or initiate other actions.

<figure><img src="/files/L4Tx3Y8EZwEoXKwxCAFM" alt=""><figcaption></figcaption></figure>


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